What they do
Canada’s largest food service operator, Tim Hortons employs over 100,000 people and sells Canadians over 60 percent of the coffee we drink and 75 percent of the baked goods – especially donuts – that we eat. More than a donut shop, Tim Hortons has become a cultural institution and a fixture in many people’s daily lives.
A little bit of history
Tim’s was founded in 1964 in Hamilton, Ontario by the eponymous NHL all-star and his friend and business partner Ron Joyce, a Hamilton police constable. In the 90s, they merged with Wendy’s and began their expansion throughout the US. Then in 2009, the company came back home, under Canadian management again as Tim Hortons Inc. At last look, they rack up over $2 billion in yearly sales.
Where you can start
In one of their restaurants, serving guests face-to-face – which is the heart of their business.
In most Canadian cities, you can’t go far without finding a Tim Hortons restaurant; they have over 3000 locations in total, in every province and territory. The country’s busiest restaurant is in Yellowknife. There are Tim Hortons in ten states, in the UK and Ireland, and there’s even a location near the Canadian Forces Base in Kandahar. Their head office is in Oakville, Ontario.
You’re probably pretty familiar with the way your local Tim Hortons looks and feels, and each restaurant is slightly different depending on its location. One thing they all have in common, however, is that they’re busy. Expect an extremely fast-paced, guest-focused environment.
The Team Tim Hortons Scholarship Programs awards 220 students $1000 each, every year. It’s designed to support the education of students who are active in their communities through volunteer work. Other programs vary by location.
This varies by location, but every Tim Hortons offers its team members comprehensive training, scholarship opportunities, and incentive programs for great service. And since Tim’s is pretty much everywhere, you can add “conveniently located” under perks as well.
Each Tim Hortons restaurant is active within its local community. The company supports kids' and community sports programs, poppy drives near Remembrance Day, food bank initiatives, and tons of other worthy causes. There’s the famous Camp Day in June, where coffee sales go to support the Tim Horton Children's Foundation and the camps for underprivileged kids that they run every summer. Selling Smile Cookies is another way Tim’s gives back, using the proceeds from the sale of these treats to help fund charities, hospitals, and community programs across Canada and the US.
Degrees they like
It’s not required, but a demonstrated interest in any field relating to hospitality helps.
How to apply
You can apply online, or fill out an application in person at any location.
How long before you hear back, and what’ll happen when you do
Expect two interviews, reference checks, a thorough orientation program, and lots of training before you start serving coffee.
Best thing to do in an interview
Show them you’re focused on hospitality and guest service and you can’t go wrong.
Worst thing to do/say in an interview
The opposite of the above.
Where can my career go with Tim Hortons?
In most cases, advancement opportunities within the restaurants top out at the restaurant manager level. But the skills you’ll gain by working at Tim Hortons – how to be a team player, how to handle a fast-paced environment, and most of all how to make guests happy – can be applied to almost any career path.
From here, you can...
Sponsored by Tim Hortons Inc.