SUPPORT ANALYST, STUDENT INFORMATION SYSTEMS

Medicine Hat Public School Division is seeking an individual to provide support for our district PowerSchool users, and other technology support services as needed to meet Alberta Education and District requirements in Student Records, Communications, and Learning Services/Curriculum. Support will include software configuration, data management, resolving software and integration issues, providing professional development in software functionality related to PowerSchool as well as other software such as Edsby, PASI, FES, SharePoint, etc.

This position reports to the Director of Technology and requires an analytical approach to data management with the ability to troubleshoot. Managing and resolving questions and problems from district, staff and parents as the first point of contact, Help Desk, through impeccable customer service skills and communication that ensures capacity-building and task completion is also a requirement.

The successful candidate will be part of the district technology support team, and will be expected to collaborate with school staff and other team members. Both oral and written communication skills and the ability to work in a team environment are essential competencies.

QUALIFICATIONS A diploma or degree in a technology related field or equivalent work experience.

5+ years of experience working with PowerSchool and related modules (PASI) in a K-12 setting is preferred which should include: Considerable technical experience in configuration, administration, customizations, integration, data management and report building.

Providing support and development at a district as well as a school level through PowerSchool software (i.e., PowerSchool Gradebook, registration, information access, etc.)

5 years of experience in a software support and or helpdesk role would be an asset.

Experience with/in supporting the following systems is considered an asset: SRB AtrieveERP for education.

Edsby, SchoolEngage, School Messenger, FES, SharePoint.

Office 365 and Google for education.

Must be eligible to work in Canada.Successful candidate must provide drivers abstract, criminal record check and intervention record check.

Position start date will be determined upon mutual agreement.

If you have any questions about this position, please contact Director of Technology, Mr. Richard Lang at (403) 528-6740.

Thank you for your interest in Medicine Hat Public School Division Only shortlisted candidates will be contacted for an interview.