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Bilingual Guest Service Coordinator – Hourly

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Employer: 
Cineplex Entertainment
Posted: 
5 hours 45 min
Job Type: 
Full Time
Employment length: 
Permanent
Language requirements: 
English
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Retail
Job Location: 
Montreal

The Guest Services department at Home Office is currently recruiting for an Hourly Bilingual Guest Services Coordinator , reporting to the Manager of the Guest Experience.

The Guest Service Coordinator is responsible for managing a high volume of incoming contacts to and acts as the voice of the customer back to the business through ticket management tracking. For this role, candidates must be available for 7 days a week (40 hours or more) more with a flexible schedule which will include weekends, late evenings and holidays. Hours of operation are 8am - midnight.

Role and Responsibilities
  • Must be Bilingual in both French and English
  • Responding to incoming calls, e-mails, live chats and social media from Guests across Canada who have a concern, suggestion, or inquiry
  • Provide a professional and courteous customer experience and takes accountability for effectively resolving a high volume of customer contacts in a timely manner
  • Accurately creating and following up on cases in the customer tracking system
  • Composing well-written and informative responses
  • Use available resources to make independent decisions that are in the best interest of the guest and company
  • Recognizes when to escalate and request assistance or flagging sensitive or priority issues to the appropriate internal stakeholders
  • Participate in training activities to enhance skills, knowledge and abilities on an on-going basis.
  • Other administrative tasks as required
Knowledge & Skill Requirements
  • Proficiency in both French and English
  • Experience working in a theatre or knowledge of theatre operations is an asset
  • The ideal candidate will have at minimum a high school diploma and a post-secondary certificate or diploma would be an asset
  • Excellent understanding of customer service, Guest Service experience preferred
  • The willingness to serve others with understanding, respect, and care
  • The ability to organize, prioritize and own multiple tasks while meeting and/or exceeding deadlines
  • Proficiency in Microsoft Word, Excel and Outlook
  • Superb telephone etiquette along with excellent written communication skills in French and English
  • Experience working in a team environment
  • Has a professional, positive attitude and willingness to learn
  • Has good attendance and arrives promptly for shifts
Interested applicants please apply today.