At Marks youll find a successful, innovative, and growing company that
values people and fosters a culture of performance and accountability. We
invest in the growth and development of our employees and empower them with the
tools and knowledge to perform their jobs in a positive environment.
The Store General Manager is the business leader and is responsible for
executing the 5 Success Factors by providing leadership and mentorship ensuring
operational excellence, optimizing staff performance, ensuring customer satisfaction,
maximizing sales through all business levers, (including Imagewear), and delivering
bottom line performance. This is accomplished through excelling at delivery of
Marks customer service expectations, maximizing sales, expense / cost management,
store presentation, and protection of company assets.
The Store General
Manager (SGM) drives the continual growth of business and development of people,
leveraging best practices and is a steward of the Marks brand and core culture.
coaches and follows up to ensure that delivery on service standards are
provided to each customer.
coaching, Shift Starter Meetings, and formal performance evaluation programs.
execution of Marks visual standards, store maintenance and pricing
execution of weekly price changes and department signage, using the
seasonal changeover as per seasonal Visual Guide.
corporate shrink targets through team education, enforcement of Corporate
Asset Protection Program,(AP and audit standards) and rigid inventory
OH&S policies and procedures.
creation of efficient store weekly scheduling for all associates
management team, through setting expectations, communication, coaching,
feedback and ongoing support, including weekly manager meetings
proper on-boarding of new hires using the New Hire Handbook
for all departments and store
annual appraisals for management team; support and coach to improve any
performance gaps, and conducts ongoing coaching to improve team.
in a clear and concise manner to team, leading effective Shift Starter
Meetings / meetings / coaching sessions, keeping team well informed of
and holds team accountable to complete required training within
and lead team meetings.
service behaviours and empowers resolution for all customer concerns.
hiring strategy for store, maintaining a complete team
training and development
programs, store challenges, customer compliments, etc.
and coaching; this includes progressive discipline where necessary.
positions and talent; establishes self as a role model by continually learning
and adopting new policy, practices and skills
Required Skills and Experience
develop department team and store team, through setting expectations,
communication, coaching, feedback and ongoing support
daily game plan for the department and store
(big box) required
qualifications include the ability to work long hours standing/walking, lifting
up to 40lbs, reaching above shoulder height and stooping/bending/crouching
includes regular evening and weekend shifts.
Marks offers a welcoming and respectful culture, and a commitment to
your training and development. Our employees
benefit from flexible work hours, a positive work environment, product
discounts and more.
Full-time employees work 37.5 hours and receive benefits.