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Store General Manager - store #032

9 hours 43 min
Job Type: 
Full Time
Job industry: 
Job Location: 

At Marks youll find a successful, innovative, and growing company that

values people and fosters a culture of performance and accountability. We

invest in the growth and development of our employees and empower them with the

tools and knowledge to perform their jobs in a positive environment.


Position Objective


The Store General Manager is the business leader and is responsible for

executing the 5 Success Factors by providing leadership and mentorship ensuring

operational excellence, optimizing staff performance, ensuring customer satisfaction,

maximizing sales through all business levers, (including Imagewear), and delivering

bottom line performance. This is accomplished through excelling at delivery of

Marks customer service expectations, maximizing sales, expense / cost management,

store presentation, and protection of company assets.

The Store General

Manager (SGM) drives the continual growth of business and development of people,

leveraging best practices and is a steward of the Marks brand and core culture.


Customer Service

  • Provides leadership to team and consistently

    coaches and follows up to ensure that delivery on service standards are

    provided to each customer.

  • Manages and supports Imagewear to maximize top line sales
  • Provide continuous feedback and coaching to Associates using one-on-one

    coaching, Shift Starter Meetings, and formal performance evaluation programs.

  • Meets established customer service expectations.


  • Demonstrates and follows up on

    execution of Marks visual standards, store maintenance and pricing


  • Establishes plan and follows up on

    execution of weekly price changes and department signage, using the


  • Leads creation and execution of

    seasonal changeover as per seasonal Visual Guide.

  • Responsible to deliver annual

    corporate shrink targets through team education, enforcement of Corporate

    Asset Protection Program,(AP and audit standards) and rigid inventory


  • Oversees preparation for annual


  • Follows and ensures compliance of all

    OH&S policies and procedures.

  • Creates and / or monitors the

    creation of efficient store weekly scheduling for all associates


  • Coach and develop store and

    management team, through setting expectations, communication, coaching,

    feedback and ongoing support, including weekly manager meetings

  • Consistently schedule and execute

    proper on-boarding of new hires using the New Hire Handbook

  • Follow up to ensure execution of Blueprint

    for all departments and store

  • Create development plans and conducts

    annual appraisals for management team; support and coach to improve any

    performance gaps, and conducts ongoing coaching to improve team.

  • Communicates

    in a clear and concise manner to team, leading effective Shift Starter

    Meetings / meetings / coaching sessions, keeping team well informed of

    pertinent information.

  • Completes

    and holds team accountable to complete required training within


  • Facilitate

    and lead team meetings.

  • Ensure execution of the Marks customer

    service behaviours and empowers resolution for all customer concerns.

  • Develops and leads recruiting and

    hiring strategy for store, maintaining a complete team

  • Create succession plans through continuous

    training and development


  • Continually motivates team and performance through recognition

    programs, store challenges, customer compliments, etc.

  • Maintain Marks performance management expectations through feedback

    and coaching; this includes progressive discipline where necessary.

  • Follows the disciplinary process consistently and impartially.
  • Promotes and maintains a positive and motivating work environment.
  • Continually evaluates team and builds a succession plan for key

    positions and talent; establishes self as a role model by continually learning

    and adopting new policy, practices and skills

  • Provides mentorship to teams and influences continuous growth.

Required Skills and Experience

  • Proven ability to coach, mentor and

    develop department team and store team, through setting expectations,

    communication, coaching, feedback and ongoing support

  • Proven ability to build and manage a

    daily game plan for the department and store

  • Exceptional communication skills
  • Excellent organizational skills
  • Superior training and mentoring


  • 3-5 years retail experience managing

    (big box) required

  • High energy, enthusiasm and a drive

    to succeed

  • Fundamental computer skills an asset

Other Considerations:

  • Physical

    qualifications include the ability to work long hours standing/walking, lifting

    up to 40lbs, reaching above shoulder height and stooping/bending/crouching

  • This job requires the ability to work flexible hours which

    includes regular evening and weekend shifts.

Marks offers a welcoming and respectful culture, and a commitment to

your training and development.  Our employees

benefit from flexible work hours, a positive work environment, product

discounts and more.

Full-time employees work 37.5 hours and receive benefits.


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