At Marks youll
find a successful, innovative, and growing company that values people and
fosters a culture of performance and accountability. We invest in the growth
and development of our employees and empower them with the tools and knowledge
to perform their jobs in a positive environment.
The Department Sales Manager is responsible to
assist the Store General Manager in executing the 5 Success Factors. The DSM demonstrates a positive and engaged
attitude when dealing with customers and employees. In addition they will be
responsible for maximizing the sales and service of a department by
demonstrating responsibility for and effective management of the following key
areas, customer service, operations, training; as well as providing leadership
and assuming responsibility for the store in the absence of the store
management team or as required.
exceptional customer service and follows up and coaches team to deliver on
Marks Customer Service behaviours.
expectations, keeping open lines of communication, coaching on a continual
basis, providing constructive feedback, and providing ongoing support
department/store via the Blueprint
in a clear and concise manner to the team; leading effective meetings and coaching
sessions as required.
holds team accountable to complete required
training within timeframes
plans for staff, providing support and coaching to improve any
expectations through feedback and coaching; this includes progressive
discipline where necessary
Leader responsibilities for all operations of the store in the absence of the SGM,
AM or as required.
Required Skills and Experience
experience in a retail or hospitality environment is an asset,
Training and mentoring skills
enthusiasm and a drive to succeed
skills an asset
work long hours standing/walking, lifting up to 40lbs, reaching above shoulder
height and stooping/bending/crouching
includes regular evening and weekend shifts.
Marks offers a
welcoming and respectful culture, and a commitment to your training and
development. Our employees benefit from
flexible work hours, a positive work environment, product discounts and more.
work 37.5 hours and receive benefits.