Technical Specialist Co-op

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Canadian Tire Corporate
Job Type: 
Full Time
Employment length: 
Language requirements: 
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Job Location: 

Interested in being a part of a team that is leading the evolution of retail in Canada? Embracing and driving change is critical to Canadian Tires success. The complexity and rate at which the retail industry is transforming has increased exponentially in recent years and we are committed to being a leader in the industry. As such we are relentlessly focused on innovating at every level of our business, investing in new technologies and doubling down on the best talent to drive the company forward. It is an especially exciting time to join Canadian Tire.Our IT team plays a critical role in our evolution, specifically as we transition to an omni-retailer where digital complements the physical. Our commitment to being a world-class digital organization is evident in how we are using cutting-edge technologies to bring our digital strategy to life in-store, online and on your mobile devices, ultimately improving customer experiences, driving traffic, and boosting loyalty.What Youll Do As a member of the Deskside Support team in Welland, the Technical Specialist Co-op will be responsible for supporting the Canadian Tire Corporate XP and Windows 7 Desktop Images. The scope of the role includes desktop management related tasks such as desktop builds, troubleshooting and software deployment. The current environment includes approximately 8000 XP and Windows 7 Lenovo workstations and Switched Internet Protocol networks. Provide second level problem determination and incident resolution for all Canadian Tire Corporate Intel-based desktop hardware, operating systems and application problems according to documented service level agreements Provide remote administration and software distribution to client base Provide technology implementation services for both operational functions and IT project delivery organizations Fulfill service requests such as the installation of new hardware and software deployment via SCCM 2007 Configure and support Blackberry hand-held devices, iPad, iPhone and Android devices Perform regular software and hardware maintenance (preventative maintenance) on access devices (reboots, defragments, hard disk checks, connectivity verification, hardware diagnostics, registry cleanup, physically clean access devices and BIOS upgrades) Provide end-user training on new installations and answer how-to questions Who You AreWe are looking for talented individuals who: thrive solving problems and are able to balance and prioritize activities drive innovation with their think outside of the box mindset take initiative and are able to successfully manage projects build relationships easily, and are collaborative team players with strong communication skillsWhat Youve Done To excel as a Technical Specialist Co-op, you have systematic problem solving skills and can work independently with minimal supervision. Youll apply your extensive specialist knowledge in resolving technically complex problems involving the workstations infrastructure to grow our reach of business. Our best Technical Specialist Co-ops have experience providing technical support in an environment consisting of approximately 8000 XP and Window 7 Lenovo workstations and Switched Internet Protocol networks Technical knowledge of Microsoft Windows operating systems Microsoft System Management Server/System Center Configuration Manager Symantec Anti-Virus products knowledge McAfee AV products knowledge Why Us Canadian Tire is one of Canadas most iconic and diversified companies. Our culture and values uphold our pledge to sustainable practices, and commitment to our local communities through Jumpstart and Soldier On cannot be beat. Launch your career at Canadas most trusted and innovative retailer. This position is subject to the successful completion of the following Pre-employment conditions: Reference Checks Criminal Background Checks Apply online: