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                                                                        proud distributor of





Document Direction Limited (“DDL”) is the exclusive distributor of Ricoh products and in the Greater Toronto Area for small and medium-sized businesses. For 20 years, DDL has provided productivity to organizations in the fast growing colour, multi-function / digital and document services markets. Document Direction provides client partners with Information Systems and Technology at whatever level desired, from basic equipment needs to Managed IT Helpdesk Services for an organization.

DDL focuses on selecting and training top-performers, enabling their career progression in a ‘promote from within environment’. Due to our continued growth, we are seeking motivated, positive individuals to join our team.

The Role

DDL IT & Professional Services division is seeking an experienced Account Manager to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams from existing clientele, as well as bringing on new customers who can benefit from our IT Services product offerings (MITs, SaaS, Cloud, Network & end-point security).

As an Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. You will report to the Director of Sales & Operations and manage a territory in the west end of Toronto. We’re looking for a sales-oriented professional who executes budget with a sense of urgency and who thrives in a culture of owning end-to-end customer engagement while supporting deal processes and managing deal performance.

Responsibilities and Duties

  • Skilled sales hunter, who can farm and harvest his/her own leads while working with a wide range of clients across multiple industries
  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Manage budget and hit or exceed monthly quota as defined in the budget plan
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Participate in and improve upon brand promotions
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Coordinate with sales teams working on the same account to ensure consistent service
  • Assist with challenging client requests or manage escalations as needed

Qualifications and Skills

  • Bachelor’s degree in Business Administration/ Finance/ Psychology/ Computer Science
  • Proven work experience as an Account Manager, Key Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, especially C-level executives
  • A solid understanding of QBR sales process
  • Solid experience with O365 tools including MS office (particularly MS Excel & PPT)
  • Experience in delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Project Management Skills

Job Type: Full-time

Salary: $60,000-$95,000 /year


  • Bachelor's


  • Toronto, Ontario – Yonge & York Mills

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