The Drake Devonshire Inn is experiencing an exciting phase of growth + is currently seeking a Guest Service Agent to join our dynamic Hotel Team on a full time, year-round basis. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.
The ideal candidate will possess the following:
• A genuine love of hospitality + a warm engaging spirit
• A combination of formal education + some real world experience
• Exceptional written + verbal communication skills
GSA responsibilities include, but are not limited to:
• Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer
• Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
• Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
• Responds to all guest requests in a timely manner with follow-up communication to ensure 100% guest satisfaction
• Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times
• Has the highest level comprehension of all Drake products + offerings
Our employees are offered an opportunity for growth in a spirited work environment. Join our team + share in our future!
If you are interested in this opportunity please send your resume and cover letter by clicking the "Apply" button below.
We sincerely appreciate your interest in this exciting role at The Drake Hotel, however only candidates selected for an interview will be contacted.
WE RESPECTFULLY REQUEST NO TELEPHONE, EMAIL OR IN PERSON INQUIRIES.