Do you know what makes The Home Depot the largest home improvement retailer in the world? Our people. We do all we can to empower those within the Home Depot to tap into their potential and make a difference where it matters most – for our customers and for themselves.
Do you have what it takes to make an impact on the world’s largest home improvement retailer?
Discover what it’s like to be part of a team responsible for helping millions of people complete thousands of home improvement projects every year. Search corporate careers today.
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. They ensure that customers receive both the products they ordered and the services they requested in a timely and accurate manner. Service Desk associates demonstrate a high level of customer service orientation by acting as a liaison between customers, the Project Support Centre, Kitchen Designers, other The Home Depot associates, vendors, installers, and third party delivery agents.
Service Desk associates demonstrate extensive knowledge of all programs and services offered by The Home Depot including but not limited to installation services, design systems, COM and company policies and procedures. They use this knowledge to resolve issues, assess customer needs, guide customer decisions and coordinate all order related activities, in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty (MOD), and working safely as not to endanger themselves, co-workers, vendors, or customers.
Thank you for applying to The Home Depot Canada. Our careers allow you to “unleash your inner orange” to improve the lives of our customers and yourself by helping them to complete their projects. Please note applications will only be accepted online and only those candidates under consideration will be contacted.