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Posted: 
2020-10-28
Job Type: 
Full Time
Employment length: 
Permanent
Language requirements: 
English
Education requirements: 
No degree, certificate or diploma
Job experience: 
1 year to less than 2 years
Job industry: 
Retail
Job Location: 
Saskatoon

WHAT YOULL DO:

The Customer Experience Leader (CEL) is a member of the Stores Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Stores sales plans and long-term desired outcome of profitability and growth. In this role, youll:

  • Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigos mission while incorporating both physical and online channels to meet the customer needs
  • Responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
  • Ensure the team is well informed about the products that Indigo carries, promotions and programs
  • Support the planning, prioritization and execution of the work you and the team are doing
  • Responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
  • Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
  • Practice and role model Feedback and Coaching - The Indigo Way
  • Participate in talent calibration and contribute to talent management and acquisition activities to support Indigos goal to build strong teams and attract and develop the best talent
  • Contribute to the development of CER talent
  • Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
  • Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Embrace and role model change
  • Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

WHO YOU ARE:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Knowledge of Provincial Health & Safety standards
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

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