NexJs Application Support team is responsible for ensuring a high level of customer satisfaction by providing excellence in technical support to partners and Fortune 100 clients for all of NexJs solutions.
If you like working with smart, driven people in a passionate and dynamic work environment, you will love it here at NexJ. As an Application Support Analyst you will have the opportunity to use your technical skills, problem solving skills, communication skills, and customer-facing skills and share your knowledge of NexJs next generation solutions. This is the perfect job for you if you are a critical thinker, work well independently, are results -driven, and enjoy researching problems and developing creative solutions. The four person team rotates on-call requirements, and so you are also willing to provide 24/7 support on a rotating basis.
This role reports to the Senior Director of Customer and Technical Support.
The Application Support Analyst is responsible for supporting our production customers and partners to help ensure their success and overall satisfaction with NexJs solutions. This includes:
This position requires an engaging, highly-focused, technically skilled individual with customer-facing experience. A strong desire to accelerate your career by working in a high growth, fast paced environment, with the confidence to be a key contributor this growing function is essential. Key requirements include:
Accountability drives us
We take ownership and pride in developing quality products. We are accountable to each other and to our clients. Together, we deliver real business value.
Passion sets us apart
We are driven by our curiosity and passion. We are here to grow and share our knowledge and value.
Collaboration unites us
We are always open to questions, feedback, and ideas. We succeed as one team and the only thing we leave at the door is our ego.
Trust builds relationships
We are committed to respect and transparency for our clients and for each other because business is about relationships.
Benefits and Perks
NexJ is proud to be an equal opportunity workplace and is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing email@example.com.