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Customer Service Rep

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Job Type: 
Employment length: 
Language requirements: 
Education requirements: 
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Job experience: 
3 years to less than 5 years
Job industry: 
Call Centre
Customer Service
Oil & Gas
Job Location: 

Customer Service Representative

The Customer Service job in Mississauga, ON. is a full time contract position with our Oil & Gas client. In this role, you will be part of a team that provides support to our client’s loyalty program, retail and car wash operations, card products, and web, mobile and client-facing applications. Candidates should have a minimum of 2-5 years’ experience in a similar role.


Responsibilities of the Customer Service Representative Include:

  • Interact with customers, addressing their concerns via phone and online channels to provide third level customer service for escalated inquiries and complaints
  • Identify areas of opportunity within business processes
  • Handle a variety of complaints and deal with an array of unique personalities daily
  • Consult with various internal business partners to find the best solutions and provide accurate responses to customer inquiries
  • Record calls and emails in the appropriate tracking systems to ensure accurate and timely logging of responses and resolution actions



  • Five or more years of experience in a customer service position, preferably with three or more of those years in a call centre environment. Escalation experience within Customer Service would also be an asset.
  • Post-secondary education
  • Bilingual in French and English is an asset
  • Knowledge of loyalty programs, commercial, credit card or gift card programs would be an asset
  • Strong computer skills, including proficiency in Microsoft Outlook, Excel and Word
  • You have a results-oriented and customer focused mindset with strong listening skills and a positive, enthusiastic attitude
  • You are able to clearly communicate both verbally and in writing effectively, which includes addressing conflict management properly and professionally
  • You have developed problem solving skills sufficient to identify, analyze and generate alternatives to address and resolve customer issues
  • You have a strong ability to adapt to ever-changing business needs in a fast-paced environment

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