Ontario-London

Posted: 
2018-12-12
Job Type: 
Full Time
Employment length: 
Permanent
Language requirements: 
English
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Retail
Sales
Job Location: 
London

A shared passion for
cars and trucks.

PartSource is a chain of automotive parts specialty stores that offer brand-name auto parts to the medium to heavy do-it-yourselfers, automotive enthusiasts and commercial installers.
As part of Canadian Tire Corporations (CTC.A) growing network of interrelated businesses, PartSource employees  are committed to ensuring that our commercial, retail, and Automotive Infrastructure customers enjoy a memorable customer experience. In return, our investment in our people includes a comprehensive total rewards package, including store discount programs and opportunities for career development.

Position Summary: Reporting to the Store Manager the PartsPro (Auto Parts Counter Person) is responsible for ensuring all commercial, retail and Automotive Infrastructure customers receive a consistent customer experience as per the company's corporate vision. Responsibilities include but are not limited to:
  • Determining customer needs
  • Using the PartSource Operating System and external vendor software/websites determine the correct possible parts and selling the appropriate automotive parts solutions
  • Using PartSource Operating System to accurately process cash, debit and credit customer transactions (e.g. sales and refunds)
  • Performing automotive parts testing (e.g. alternators, batteries, starters, fuel injectors, ignition modules, and voltage regulators)
  • Effectively communicate product features, benefits and warranty policy information to customers
  • Report discrepancies between actual stock and computer reported stock to Inventory Specialist and/or Store Manager
  • Maintaining store organization and cleanliness
  • Using documented store standards and standard operating procedures to deliver consistent customer experience
  • Following store procedures relating to loss prevention
  • Ensuring compliance to all appropriate Health & Safety legislation and corporate Health & Safety Policy
  • Using personal protective equipment - Mandatory: certified safety shoes - As required: safety glasses, reflective safety vest, ventilator, hard hat, gloves, apron
  • Ensuring all company property is accounted for and treated with reasonable care
  • On an exception basis, may be asked to use company vehicle to provide the emergency delivery of automotive parts