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Job Type: 
Full Time
Employment length: 
Language requirements: 
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Job Location: 

A shared passion for
cars and trucks.

Team Lead

PartSource is a chain of automotive parts specialty stores that offer brand-name auto parts to the medium to heavy do-it-yourselfers, automotive enthusiasts and commercial installers.

As part of Canadian Tire Corporations growing network of interrelated businesses, PartSource employees are committed to ensuring that our commercial and retail customers enjoy a memorable customer experience. In return, our investment in our people includes a comprehensive total rewards package, including store discount programs and opportunities for career development.

Position Summary: 

Reporting to the Store Manager the Team Lead is responsible for assisting in the day to day operations of the store including supervising and coaching of store staff. 

Customer Service

        Leads and supports the drive to build a Sales Obsessed Culture by providing an exceptional in store customer experience.

        Supports Store Management in providing resolution as required to customer complaints.

        Supports the commercial sales team by providing customer service support.


        Follows up on execution of PS visual compliance standards, store maintenance and pricing standards.

        Executes on daily price changes.

        Executes planograms, and merchandising directives.

        Supports enforcement of audit compliance and standards and rigid inventory control.

        Executes and completes daily shipping /receiving activities including returns processing and documentation according to company policies.

        Provides support in preparation for annual inventories.

        Follows and ensures compliance of all Cash and Audit, and OH&S policies and procedures.

        Provides support or recommends maintenance or repair for overall Store and equipment including PS Fleet.

        Assumes responsibility for Store leadership in the absence of the Store Management.


        Provides support to store team, through communication, coaching, feedback and ongoing support

        Follows up on individual sales goals

        Communicates in a clear and concise manner to team, leading effective huddles, keeping team well informed of pertinent information.

        Assists store management in ensuring training compliance and completion.

        Support the Store Management during team meetings.


        Participates in recognition programs, in store contests, customer compliments, etc.

        Fosters positive and productive partnership with Commercial sales team.  

        Actively provides constructive feedback to management on observations of team performance.

        Supports the Store Manager as required in providing coaching to the teams on disciplinary issues consistently and impartially.

        Promotes and maintains a positive and motivating work environment.


        Achieves personal sales and supports store sales targets

        Achieves 95% on Store Audits


        Demonstrated leadership skills and ability to influence others to achieve results

        Proven ability to take initiative and execute on plans

        Ability to communicate clearly

        Ability to operate independently, time management and multi task

        1-3 years retail experience in a leadership role

        High energy, enthusiasm and a drive to succeed

        Fundamental computer skills an asset

        Strong knowledge of automotive parts aftermarket industry

        A good base of knowledge of automotive operating systems including point of sale

        Functional literacy and capability of recognizing part numbers and line codes to ensure the proper selection of parts

        Passion for automotive or automotive enthusiasts

        Able to work retail hours including scheduled evenings, weekends and holidays.


        Possession of a valid driver's license is an asset

        Automotive Training or Certification is an Asset

What youll get

        Competitive hourly wage

        Benefit package for Full Time Employees

        Employee Preferred Pricing on Hard Parts

        Fun, fast paced environment with like-minded people

        Opportunity to combine your passion for automotive with your love of retail.

Background Check Requirements:

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

  • Employment Verifications
  • Criminal Background Check 

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.