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Posted: 
2020-10-30
Job Type: 
Full Time
Employment length: 
Permanent
Language requirements: 
English
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Banking
Call Centre
Financial Services
Job Location: 
Edmonton

Customer Accountabilities:

Lead the team in applying sales management strategies and in the use of systems/tools

Recruit, select and retain new Specialists

Develop new business and build key relationships

Provide sales training and joint field call work

Find, secure and negotiate mutually profitable customer centric relationships based on advice, service and sales professionalism

Shareholder Accountabilities:

Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities

Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

Support team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank

Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required

Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed

Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations

Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed

Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Be knowledgeable of and comply with Bank and Industry Codes of Conduct